Refund & Cancellation Policy

Last updated: April 29, 2026

At TaxMarg Darshak Private Limited ("TaxMarg", "we", "us"), we strive to provide transparent and efficient professional services. This policy outlines the conditions under which cancellations and refunds are processed, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

1. Cancellation Policy

We begin allocating resources and experts as soon as a service is booked. You may request a cancellation under the following conditions:

• Before Expert Assignment: You may cancel your service request within 24 hours of payment, provided no expert has commenced work on your file. A full refund (minus payment gateway charges) will be issued.
• After Work Commences: Once our experts have begun reviewing your documents, drafting forms, or advising you, the service cannot be canceled, and no refund of the professional fee will be provided.

2. Refund Policy

We issue refunds only in the following specific scenarios:

• Service Non-Delivery: If TaxMarg is unable to deliver the contracted service due to internal technical failures or lack of expertise, a full refund of the professional fee will be issued.
• Duplicate Payment: In the event of a duplicate payment due to a technical glitch, the excess amount will be refunded in full.

3. Government Fees & Third-Party Charges

Certain services require the payment of challans, stamp duty, or statutory fees to government bodies (e.g., MCA, Income Tax Department, GST Portal). Any amounts paid towards government fees are strictly non-refundable under any circumstances, even if your application is rejected by the respective authority.

4. Delays & Rejections

TaxMarg acts as an advisory and filing facilitator. We do not guarantee the approval of any application by government authorities. No refunds will be provided for:

• Rejections due to inaccurate, forged, or incomplete documents provided by the client.
• Delays caused by government portal downtimes or slow processing by statutory authorities.
• Delays resulting from the client's failure to provide OTPs, DSC signatures, or requested documents in a timely manner.

5. Refund Process

If your refund request is approved, the amount will be processed within 5 to 7 business days. The refund will be credited back to the original method of payment (Credit Card, UPI, Bank Transfer) used during the transaction.

6. Contact for Grievances

To request a cancellation or inquire about a refund, please contact our support team: